# How To Grab GSPro Log Files

## How To Locate And Send GSPro Log Files:

If you are experiencing an issue that is causing unrecoverable situations, or if GSPro support requested log files, the following outlines how to do so.

{% hint style="info" %}
***Note:** There are two log files of interest: GSPro and GSPro Connect. Both have separate steps.*
{% endhint %}

### GSPro:

1. **Note:** The GSPro log file needs to be sent either while GSPro is open or **before** GSPro is restarted. Once GSPro has been retarted, the previous log file is eliminated.
2. Open a Windows File Explorer window

   <div align="left"><img src="https://cdn.document360.io/535cda27-121e-40f3-b793-98802baf85cf/Images/Documentation/image(22).png" alt="" width="314"></div>
3. Depending on PC and user settings, some of the layout of the File Explorer window may be slightly different
4. On the left hand side, click “This PC” (or if visible, select “C:”)

   <div align="left"><img src="https://cdn.document360.io/535cda27-121e-40f3-b793-98802baf85cf/Images/Documentation/image(23).png" alt="" width="202"></div>
5. Double click “Local Disk (C:)”

   <div align="left"><img src="https://cdn.document360.io/535cda27-121e-40f3-b793-98802baf85cf/Images/Documentation/image(24).png" alt="" width="396"></div>
6. Locate and double click the “Users” folder

   <div align="left"><img src="https://cdn.document360.io/535cda27-121e-40f3-b793-98802baf85cf/Images/Documentation/image(25).png" alt=""></div>
7. Locate and double click YOUR PC user name. In this example, the user name is “Admin”

   <div align="left"><img src="https://cdn.document360.io/535cda27-121e-40f3-b793-98802baf85cf/Images/Documentation/image(26).png" alt="" width="305"></div>
8. Locate and double click the AppData folder. If you do not see the AppData folder, see sub-bullet
   1\.

   ```
   <div align="left"><img src="https://cdn.document360.io/535cda27-121e-40f3-b793-98802baf85cf/Images/Documentation/image(27).png" alt=""></div>

   1.  If you do not have the AppData folder showing, click “View” in the upper navigation

       <div align="left"><img src="https://cdn.document360.io/535cda27-121e-40f3-b793-98802baf85cf/Images/Documentation/image(28).png" alt=""></div>
   2.  Towards the right hand side, check the “Hidden Items” checkbox

       <div align="left"><img src="https://cdn.document360.io/535cda27-121e-40f3-b793-98802baf85cf/Images/Documentation/image(29).png" alt=""></div>
   3. Locate and double click the AppData folder.
   ```
9. Double click **LocalLow** folder
10. Double click **GSPro** folder
11. Double click **GSPro** folder
12. Locate the output\_log.txt file
    1\.

    ```
    <div align="left"><img src="https://cdn.document360.io/535cda27-121e-40f3-b793-98802baf85cf/Images/Documentation/image(21).png" alt="" width="555"></div>
    ```

    2\. OUR final file path: C:\Users\Admin\AppData\LocalLow\GSPro\GSPro\output\_log.txt
13. Email output\_log.txt to <support@gsprogolf.com>

### GSPro Connect:

coming soon


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