> For the complete documentation index, see [llms.txt](https://gspro.gitbook.io/gspro-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gspro.gitbook.io/gspro-knowledge-base/troubleshooting-and-support/how-to-grab-gspro-log-files.md).

# How To Grab GSPro Log Files

If you're experiencing a bug within GSPro or if it's unexpectedly crashing, our team may request the following two log files to review. With the following steps, you can grab/send our team those requested files.

{% hint style="danger" %}
 ***DO NOTE:*** If GSPro is restarted or the PC is powered down before grabbing these two log files, the system will write over the files. To ensure the contents of the issue are within the grabbed log files, we recommend grabbing them directly after the issue occurs.
{% endhint %}

## Navigating File Explorer

Before we can begin, we'll need to open a File Explorer tab and navigate the path shown below. To open a File Explorer tab, you either type "File Explorer" into the Windows search bar directly or select the keyboard keys Win + E at the same time

### Local Disk (C:) Path

1. Once File Explorer is open, navigate to the left side panel and select "Local Disk (C:)" 

<div align="left"><figure><img src="https://1446020469-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6x1BlySPbOTmTOIKshRM%2Fuploads%2FaQNzKx0930lHF4SN5YeC%2Fimage.png?alt=media&amp;token=2369a7b5-f5ca-4431-bb88-f93bf6b45f91" alt="" width="563"><figcaption></figcaption></figure></div>

2. Before proceeding from here, we'll need to allow hidden files to be viewed. To do so, Select "View" > "Show" > "Hidden Items":

<div align="left"><figure><img src="https://1446020469-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6x1BlySPbOTmTOIKshRM%2Fuploads%2FpYx96wzZD67qmqHudJFp%2Fimage.png?alt=media&amp;token=3dd70009-2595-4483-b3da-bd331eebefa8" alt="" width="563"><figcaption></figcaption></figure></div>

3. Select "Users":

<div align="left"><figure><img src="https://1446020469-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6x1BlySPbOTmTOIKshRM%2Fuploads%2Feme8QJ1MrhZW6gOV6aDa%2Fimage.png?alt=media&amp;token=d95b29ea-68e6-498d-a9cb-a8d5183ed2a3" alt="" width="563"><figcaption></figcaption></figure></div>

4. Select your Admin User. For my example, my Admin User is "Alexa" but will be different for your PC:

<div align="left"><figure><img src="https://1446020469-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6x1BlySPbOTmTOIKshRM%2Fuploads%2FkaGMkzB7bAUW4mdnOcoH%2Fimage.png?alt=media&amp;token=30b22273-e765-4d2c-9b30-eeb966a6839f" alt="" width="563"><figcaption></figcaption></figure></div>

5. Select "AppData":

<figure><img src="https://1446020469-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6x1BlySPbOTmTOIKshRM%2Fuploads%2Fp9X7Xw4jDAG4Dj5DFgSP%2Fimage.png?alt=media&amp;token=70340475-2aa9-47ea-bc07-c9758693758d" alt=""><figcaption></figcaption></figure>

6. Select "LocalLow"

<figure><img src="https://1446020469-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6x1BlySPbOTmTOIKshRM%2Fuploads%2FyEBGbJNIxTqncHENSwND%2Fimage.png?alt=media&amp;token=9836dc63-a1af-4c4b-9070-8ffa10b8018c" alt=""><figcaption></figcaption></figure>

7. Select "GSPro":

<figure><img src="https://1446020469-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6x1BlySPbOTmTOIKshRM%2Fuploads%2FRD421mWQSaz6zB6b6gd9%2Fimage.png?alt=media&amp;token=942d7c6f-3ff0-4ca3-9c1f-2ab37e13ec71" alt=""><figcaption></figcaption></figure>

8. Select "GSPro" once more:

<figure><img src="https://1446020469-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6x1BlySPbOTmTOIKshRM%2Fuploads%2FiNIk8YsjnbElmkW5DApV%2Fimage.png?alt=media&amp;token=f07c50f5-624b-4ee5-bee3-88d9e5a61fa6" alt=""><figcaption></figcaption></figure>

9. From this final folder, we'll want the files "Player.log" and "Player-prev.log".

<figure><img src="https://1446020469-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6x1BlySPbOTmTOIKshRM%2Fuploads%2Fc91gnZNcIUV7NeoUkaVB%2Fimage.png?alt=media&amp;token=e875b4a7-7d9f-4767-928b-719a6707b2ca" alt=""><figcaption></figcaption></figure>

### Sending Log Files

Once the above two log files are located on your PC, the final step will be to send them our way. To do so, please follow these steps:

1. Open a web browser of your choice and log into your email if not already signed in on the PC.&#x20;
2. Open a new message to our team at <Support@gsprogolf.com> use an existing thread already made.
3. Lastly, drag the above two files from the File Explorer tab into your open message to our support team.&#x20;