> For the complete documentation index, see [llms.txt](https://gspro.gitbook.io/gspro-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gspro.gitbook.io/gspro-knowledge-base/troubleshooting-and-support/how-to-grab-gspro-log-files.md).
# How To Grab GSPro Log Files
## How To Locate And Send GSPro Log Files:
If you are experiencing an issue that is causing unrecoverable situations, or if GSPro support requested log files, the following outlines how to do so.
{% hint style="info" %}
***Note:** There are two log files of interest: GSPro and GSPro Connect. Both have separate steps.*
{% endhint %}
### GSPro:
1. **Note:** The GSPro log file needs to be sent either while GSPro is open or **before** GSPro is restarted. Once GSPro has been retarted, the previous log file is eliminated.
2. Open a Windows File Explorer window
3. Depending on PC and user settings, some of the layout of the File Explorer window may be slightly different
4. On the left hand side, click “This PC” (or if visible, select “C:”)
5. Double click “Local Disk (C:)”
6. Locate and double click the “Users” folder
7. Locate and double click YOUR PC user name. In this example, the user name is “Admin”
8. Locate and double click the AppData folder. If you do not see the AppData folder, see sub-bullet
1\.
```
1. If you do not have the AppData folder showing, click “View” in the upper navigation
2. Towards the right hand side, check the “Hidden Items” checkbox
3. Locate and double click the AppData folder.
```
9. Double click **LocalLow** folder
10. Double click **GSPro** folder
11. Double click **GSPro** folder
12. Locate the output\_log.txt file
1\.
```
```
2\. OUR final file path: C:\Users\Admin\AppData\LocalLow\GSPro\GSPro\output\_log.txt
13. Email output\_log.txt to
### GSPro Connect:
coming soon
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)